Well, unfortunately, as a journalist I need to deliver unbiased and fair information to my readers.
Today has been a sad day. Every weekday I use my Surface to keep up-to-date with any important tech news and then I write about that news. I plug my Surface into the same outlet every weekday. Today, though, I plugged it in and something strange started happening, namely, the screen brightness kept adjusting itself every three or four seconds. I restarted the device but had no success. Finally, I remembered that the brightness adjusts itself depending on whether or not you’re connected to a power source. So I check the connection to the wall outlet, and that looked fine. Lastly, and perhaps the place I should have started first, I looked at the indicator light on the power connector that was attached to the Surface. The white indicator light was not on. No matter how much I fiddled with it, the light would not turn on.
I tried every available outlet in the office to no avail. At this point, it’s possible that the problem is either the charger of the Surface itself. I can’t fully diagnose this at my office, but I’ll update this post when I find out which of the two is the issue.
The good news for Microsoft is that I have not been able to find another report like this anywhere. I feel kind of lonely, but at least I know the issue isn’t as widespread as the dreaded “Ring of Death” on Microsoft’s Xbox 360.
For now, Microsoft has some good suggestions for fixing this if you are having a similar issue.
Ok so the good news is that I have a faulty power supply and not a faulty Surface. I went to my local Best Buy and asked if I could try the power supply that was attached to their demo unit. Their power supply worked perfectly so I was able to deduce that mine is broken.
After fiddling with mine some more by twisting and pushing the end of the cord that attaches to the wall wort (the square shaped thing that plugs into your wall) I have been able to get it to start charging. I’m not confident that this will work for long, though.
I went to a Microsoft Store and explained that my power supply was broken and they replaced it without argument. If there is a store nearby, I’d recommend doing this.